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Terms & Conditions

  1. GENERAL
  2. Quality City Apartments is a subsidiary of World Travel Solutions UK Ltd, a company registered in England and Wales with a company number of 5823748.  The company is solely a booking agent and not owners of the serviced apartments.
  3. The terms and conditions are for guests who book their apartments either through the Quality City Apartments website as set out in Clause 2.1. or by way of telephone or fax.
  4. DEFINITIONS
  5. Agent means Quality City Apartments , whose registered office is at401 Fishguard Way, Royal Docks, London E16 2RZ;Telephone: +44 (0) 20 7476 8963

    E-mail: sales@qualitycityapartments.com

    Any of these details are subject to change without any prior notice.

  6. Guest means the guest who is booking the apartment through the Agent
  7. Supplier means the apartment owner or the hotel
  8. Force Majeure means any event by reason of any fire, earthquake, flood, epidemic, accident, explosion, casualty, strike, lockout, labour controversy, riot, civil disturbance, act of public enemy, embargo, war, act of God, terrorist act, or any municipal county, state of national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other similar cause beyond such party’s control.
  9.  AGENTS SERVICES
  10. The Agent offers a FREE booking service to the Guest, which means that the Agent does not charge the Guest any fees for booking through the Agent’s websites or through any other methods as set out in Clause 6.1.
  11. The only fee payable is where the Guest purchases the Agent’s eConcierge service as set out in Clause 9.
  12. CONTRACTUAL RELATIONSHIP
  13. The Agent is a booking agent for the Supplier. These terms and conditions are only applicable until the Guest receives a confirmation of booking notification from the Agent. From this point forward the contractual relationship is between the Guest and the Supplier and the Agent must not be held liable in any way possible. The Guest must therefore also read the terms and conditions of the Supplier (if any), where the Guest wants to book an apartment.
  14. After the confirmation of booking notification from the Agent, all your queries, questions and issues with the rooms and/or services must be directed to the Supplier, which whom the Guest decided to go with.  The Agent is not liable or responsible for any dissatisfaction of the guest with the apartments or apartment owners, but we do try to assist our guests to relocate wherever necessary.
  15. PRICES
  16. Unless stated otherwise all apartments & services are quoted inclusive of VAT, which are 20% in the UK and service (subject to change without notice).
  17. Unless stated otherwise the prices are per apartment per night.
  18. All information on our website and prices are subject to change without prior notice.
  19. BOOKING
  20. To book, the Guest can email, telephone, fax or use the booking online form to send in their enquiries.
  21.  To make a booking you will need to provide the following information: Name, email address, telephone number, credit card or debit card details
  22. Any information provided under this Clause 6 is confidential to the Agent but will need to be passed on to the Supplier to confirm the booking. Once the booking is confirmed, the Agent confirms that your credit card details shall be destroyed immediately. Any such information shall be used in accordance with the Agents “Privacy Policy” as set out in Clause 11. Please read this in full before providing any Personal Information to Quality City Apartments.
  23. Some of the Suppliers may require the Guest to provide additional information and/or forms, including but not limited to a signed pre-authorisation form, copy of passport, copy of both sides of credit card
  24. The Agent assumes that prior to making any booking, the Guest will have read, understood and accepted the Agent’s and the Suppliers Terms & Conditions, which can be found at the bottom of the webpage of the apartment the Guest would like to book prior to making any bookings. Any breach of any of the Terms & Conditions remains the responsibility of the Guest, including but not limited to any fees chargeable to the Guest.
  25. The Agent will check availability for the requested apartment with the Supplier. Where there is availability, the Agent shall make the booking as requested on behalf of the Guest, provided the Guest has provided credit card details to the Agent. Where there is no availability, the Agent will get back to the Guests as soon as practicable to discuss alternatives.
  26. The Agent endeavors to respond within 24 hours from the Guests’ enquiry under Clause 6.6.
  27. Where the Agent has a successful booking, a confirmation e-mail shall be sent to the Guest or any other way of confirmation as the Guest may ask for in the initial enquiry. Where the Guest fails to specify how confirmation shall be given, the Agent shall always use confirmation by way of e-mail. This confirmation of booking shall include the following:  Booking details, i.e. dates and booking reference, Suppliers address, directions and Contact Person, Suppliers Terms and Conditions (if any), The Agent’s Best of the City e-Mini guide
  28. After the Agent confirms the booking as set out in this Clause 6.8., the contract between the Agent the Guest terminates and the Guest has then entered into a direct contract with the Supplier.
  29. Any amendments or cancellations between the Guest and the Supplier must be dealt with directly with the respective parties and not with the Agent.
  30. PAYMENT
  31. The Agent offers the booking service to the Guest for NO FEE.
  32. The credit card provided shall only be used to confirm the booking unless stated otherwise.
  33. CANCELLATION & AMENDMENT
  34. Where a cancellation or amendment to a booking may be necessary, the Supplier must be contacted directly, following the Suppliers own terms and conditions. The Agent recommends that the Guest shall also inform the Agent of any amendments or cancellations by emailing these to sales@qualitycityapartments.com This is to reduce any misunderstandings between the Guest and the Agent.
  35. The Agent must not be held liable for any cancellation charges.
  36. eConcierge service
  37. This service is provided by the Agent 2 weeks prior to any booking and throughout the Guest stay and includes booking of theatres, restaurants, attractions and transportation (ground only) unless the Agent specifically states any other services.
  38. The services under Clause 9.1. shall not include the following
1. GENERAL
1.1.
1.2.  

 
2. DEFINITIONS
2.1.
2.2.
2.3.
2.4.
3.
3.1.
3.2.
4.
4.1.
4.2.
5. PRICES
5.1.
5.2.
5.3.
6. BOOKING
6.1.
6.2.
6.2.1. Name
6.2.2. Email address
6.2.3. Telephone number
6.2.4. Credit card details
6.3.
6.4.
6.5.
6.6.
6.7.
6.8.
6.8.1.
6.8.2.
6.8.3.
6.8.4.
6.9.
6.10.
7. PAYMENT
7.1.
7.2.
8. CANCELLATION & AMENDMENT
8.1.
8.2.
9. E-CONCIERGE
9.1.
9.2.
9.2.1. Any issues and/or disputes between the Guest and the Supplier
9.2.2. Any medical or crime incidences, which must be dealt with the relevant authorities
9.3. Where the Guests requires the services under this Clause 9, the Agent requires a faxed and signed authorization and confirmation of the actual services required and the provision of the credit card details. The Agent shall only confirm and book the services stated on the actual fax. For this purpose, the Agent may require a copy of the credit card.
9.4. Where the Guest has to make amendments or cancellations of the services provided under this Clause, the Guest has to check the terms and conditions of the individual service providers.
9.5. It is the responsibility of the Guest to check all timings and other details of the eConcierge bookings to ensure accuracy.
9.6. The Agent shall not be liable for any loss or damage suffered by the Guest as a result of the Guest using the eConcierge services.  Payment of eConcierge service is through Paypal.
10. LIMITATION OF LIABILITY
10.1. By accepting these terms and conditions, the Guest acknowledges and agrees that the Agent is a booking agent for the Supplier advertised on the website. You further acknowledge and agree that your contract will be with the Supplier and/or service provider. The Agent shall not in any way be responsible to you for the provision of any booking following your reservation.
10.2. The Guest expressly agrees that the use of the website is at the Guests sole risk. The website and the content available on it is provided free of charge and on an “as is” and “as available” basis. The Agent expressly disclaims all warranties of any kind, whether express or implied, including, but without limitation, any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.  The Agent shall not be liable for any loss or damage suffered as the result of the use of this website;
10.3. The Agent makes no warranty that:

1. the content placed on the website will meet your requirements;

2. access to the website will be uninterrupted, timely, secure, or error-free;

3. information on the Site will be accurate or reliable;
10.4. Any material downloaded or otherwise obtained through the use of the website is done at the Guests own discretion and risk and the Guest will be solely responsible for any damage to any computer system or loss of data that results from the download of any such material
10.5. The Agent shall not be liable to you for any special, indirect or consequential loss or damage including, but not limited to, loss of profit, loss of anticipated profit, loss of business, economic loss, overhead recovery, anticipated savings, loss of data, depletion of goodwill or otherwise or any costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arises out of or in connection with your use of the website or any contracts you make with the Supplier or other service providers advertising on the Site.
10.6. The Agent reserves the right to update any of its terms and conditions or website or any other documents and information at any time. It is the Guests’ onus to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
10.7. The Agent may provide hyperlinks or pointers to other websites maintained by third parties which The Agent think may be of interest to visitors of the website.
11. PRIVACY POLICY
11.1. This statement describes the policy and practices of the Agent with regard to processing of personal information in relation to the booking. The Agent’ principal activities involve advertising the availability of Apartment suppliers, details of which are placed on the website by the Agent with agreement of the Suppliers.
11.2. “Personal Information” means information that relates to a living individual who can be identified from that information or from that information together with other information, which is held by or is likely to be held by the Agent.
11.3. It is the policy of the Agent to take all necessary steps to ensure that Personal Information held by the Agent is processed fairly and lawfully. The Agent will take all necessary steps to implement this policy. All employees of the Agent and data processors who have access to Personal Information are obliged to respect the confidentiality of your Personal Information.
11.4. It is the policy of the Agent to ensure that all relevant statutory requirements are complied with, including the Data Protection Act 1998 (“the Act”), and to monitor the internal procedures of the Agent periodically to ensure compliance.
11.5. In order to provide some of the services offered by the website, the Agent need to hold certain Personal Information including your name, telephone number, email address and credit card details. Except to the extent that the Agent is required or permitted by law, any Personal Information which the Agent collects will be used for the purpose of taking and verifying bookings in relation to the services offered on the website and the Agent will not hold it for any longer than is necessary for this purpose.
11.6. The Agent may collect Personal Information that you volunteer while using the website. The Agent may from time to time use your Personal Information to send you information by email about the Agent, www.qualitylondonapartments.co.uk and other information that you may find useful. If you do not wish to receive this information please contact The Agent by email at admin@qualitylondonapartments.co.uk taking care to state the exact email address from which you have previously booked.
11.7. Personal Information may be transferred to countries outside the European Economic Area in order to facilitate the booking of apartments and/or purchase of other services which may not have data protection laws as comprehensive as those that exist in the EEA. In using the website you consent to such a transfer.
11.8. The Agent may disclose Personal Information about site visitors to other organisations that are apartment partners or affiliates or to organisations contracted by the Agent to manage aspects of the website. In particular, The Agent will send Personal Information to the Agent’ apartment suppliers partners to enable them to process your booking.
11.9. The website contains links to other internet sites that are not owned by the Agent. The Agent is not responsible for the content of such websites or for the privacy policies of such sites or for Personal Information that such sites may collect or place on your computer.
11.10 If any of the Personal Information that The Agent hold about you is incorrect or needs updating, or if you want The Agent to delete any Personal Information, please contact the Agent in writing at the registered office address. The Agent may request that you provide further information and identification to enable The Agent to comply with this request.
12. GENERAL
12.1. In case of any issues between the Supplier and the Guest, the Agent will use their best endeavours to assist as far as this may be possible.
12.2. The Agent shall not be deemed in default or held liable for any loss or cancellation suffered as a result of Force Majeure.
12.3. These terms of use shall be governed by and construed in accordance in all respects with the laws of England and Wales and in the event of any dispute regarding your use of the website you shall submit to the exclusive jurisdiction of the English Courts.
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